Privacy Policy


Our commitment to protecting your personal information

We are committed to protecting your personal information. This page sets out the basis on which we will process any personal information we collect from you, from published sources and public registers, or that you provide to us.

Any questions regarding this privacy policy should be sent by email to or by writing to

The Data Protection Officer, Dreamshine Community Interest Company, 148 Station Road, Wallsend, NE28 8QT

Who is Dreamshine Community Interest Company?

We are a Community Interest Company offering a range of support services to people across North East England. Services currently include a Telephone Befriending Service and will in 2021 also include a Well-Being Café and Community Hub. Volunteers and staff are (where appropriate) background or DBS checked.   

Our company registration number is 11764648 registered in England and Wales. 

The types of information we collect

We do collect opt-in data at our drop-in sessions and groups. You are under no obligation to fill out any forms and you can withdraw consent at any time by unsubscribing to our emails.

Most of our services and events are aimed at people over the age of 18. However, at events involving children up to the age of 13 years old, we will ask you to complete a parental consent form to enable us to publish their work.  

Under legislation being introduced in May 2018, children over the age of 13 are required to give their own consent. The parental consent form also contains a range of marketing options (which you are under no obligation to select).

After opting in, you/or your child, if aged over 13, can also unsubscribe from any of our communications at any time either by clicking on the link in the email or by emailing with the subject header “Unsubscribe.”

If you apply to join our team as a volunteer or member of staff, we may also hold personal data about you in accordance with the law and GDPR.

If you contact us, we may keep a record of that correspondence. We may ask you to complete surveys, although you do not have to respond to them.

We may also collect details of your visits to our website, including but not limited to traffic data, location data, weblogs, and other communication data and the resources that you access.

By submitting this personal information, you enable us to provide you with the information, services or products you select. We will only ever use your data for purposes to which you have consented.

To help us create a more effective website that reflects user’s needs, we may also use cookie files to collect and record information about how our site is used and collect your IP address (a number that identifies a specific computer or another internet device) for system administration and to report aggregated information. Cookie files and IP addresses will not identify you as an individual. By continuing to use our site, you agree to our use of cookies.

How we may use your personal information

To provide you with information, special offers, or updates about services or products that you have ordered/requested, or which we feel may interest you (only where you have consented to be contacted).

To analyse and improve the services offered on our websites by providing you with the most user-friendly navigation experience we can for your computer or another internet device.

With IP addresses, to identify your approximate location, block disruptive use or to establish the number of visits to the website from different countries.

To process personal information for the purposes of customer analysis and direct marketing to help us with our activities and to provide you with the most relevant information.

If you do not want us to use your data for direct marketing purposes, please inform us on any of our forms on which we collect your data or email

We review our retention periods for personal information on a regular basis in compliance with General Data Protection Regulation laws.

How we will contact you

If we contact you by phone or email, we will not contact you again if you ask us not to. You can contact us at any time to change your contact preferences by emailing

We will never contact you for marketing purposes unless you have specifically opted in/consented in some way either directly or via a third party to receive marketing info.

How we handle your information and other organisations

Dreamshine Community Interest Company will not rent or sell your personal information to other organisations for use by them in their own direct marketing activities.

However, where you have given us permission to contact you, we may use volunteers to do this on our behalf. Unless we feel that there is an imminent risk to life, or injury, we will only pass your details onto professional organisations (Medical/Local Authority etc) with your express permission. If we feel that you or someone else is at risk of death or injury then we reserve the right to contact any authority that we consider appropriate.

Handling financial information

Dreamshine Community Interest Company does not currently process debit or credit card details. However, that is likely to change in 2021 with the opening of our Well-Beeing Café and Hub. We will at that point update our privacy policy accordingly. We will ensure that all payment/financial information processed by us will be stored securely.

Following links to third-party websites

This website may include links to other websites, not owned or managed by Dreamshine Community Interest Company.  

We cannot be held responsible for the privacy of data collected by sites not managed by Dreamshine Community Interest Company, nor can we accept responsibility or liability for those policies.

It is your responsibility to familiarise yourself with the privacy policy on any external website you link to before you submit any data to those websites.

Where we store your information

Dreamshine Community Interest Company may for financial or technical reasons sometimes need to use the services of an Internet Services Provider located outside of the European Economic Area. However, Dreamshine Community Interest Company shall ensure that your personal information will be held by those Internet Service Providers in compliance with General Data Protection Regulations.

By submitting your personal information to our website, you agree to this transfer, storing or processing at a location outside the European Economic Area. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

We may also use social media sites and it is your responsibility to check their privacy policies. We may also keep paper records for as long as it is necessary. However, we promise to store this information and dispose of it responsibly.

How to access your personal information

You have a right to know whether Dreamshine Community Interest Company holds any personal data about you. You also have a right to be provided with your information in accordance with the General Data Protection Regulation.

You can request your personal information by emailing  or by writing to The Data Protection Officer, Dreamshine Community Interest Company, 148 Station Road, Wallsend, Tyne and Wear, NE28 8QT. This is free of charge.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Updates or changes to the privacy policy

We reserve the right to make changes to this Privacy Policy. Each time you visit this site you should check this Privacy Policy to check that no changes have been made to any sections that are important to you.